FAQ
Can I return a product?
You can return products only if they are incorrect or damaged. Please contact us within seven days of receipt via email, Facebook, Instagram, or WhatsApp with a picture of the item. We will review your return request and notify you if it has been approved.
Who pays for return shipping?
If your return is approved due to an incorrect or damaged item, we will cover the shipping costs by providing a pre-paid shipping label. If the return is for another reason and approved, the shipping costs must be covered by you.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs, based on weight, are calculated and displayed at checkout. We reserve the right to not ship to certain controversial locations, with a full refund and notification provided to the customer.
How can I contact customer service?
You can reach us via email, WhatsApp, Instagram, Facebook, or through our AI-integrated customer service system. We aim to respond within 12 hours.
How do you handle combined shipping?
We strive to ship your items together when they are purchased in the same exhibition or on the same day. The shipping price is calculated based on the total weight of your order. For orders weighing approximately 10 pounds or more, we may split the items into two or more boxes. For more precise information based on your purchase, please feel free to contact us.
What are your wholesale purchase requirements?
Our first wholesale purchase requires a minimum order of $500 USD. For each consecutive wholesale purchase, the minimum order is $100 USD. Please contact us for more details or refer to the steps outlined in the wholesale section of our website. We will register customer information after the first purchase to facilitate future transactions.
You can return products only if they are incorrect or damaged. Please contact us within seven days of receipt via email, Facebook, Instagram, or WhatsApp with a picture of the item. We will review your return request and notify you if it has been approved.
Who pays for return shipping?
If your return is approved due to an incorrect or damaged item, we will cover the shipping costs by providing a pre-paid shipping label. If the return is for another reason and approved, the shipping costs must be covered by you.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs, based on weight, are calculated and displayed at checkout. We reserve the right to not ship to certain controversial locations, with a full refund and notification provided to the customer.
How can I contact customer service?
You can reach us via email, WhatsApp, Instagram, Facebook, or through our AI-integrated customer service system. We aim to respond within 12 hours.
How do you handle combined shipping?
We strive to ship your items together when they are purchased in the same exhibition or on the same day. The shipping price is calculated based on the total weight of your order. For orders weighing approximately 10 pounds or more, we may split the items into two or more boxes. For more precise information based on your purchase, please feel free to contact us.
What are your wholesale purchase requirements?
Our first wholesale purchase requires a minimum order of $500 USD. For each consecutive wholesale purchase, the minimum order is $100 USD. Please contact us for more details or refer to the steps outlined in the wholesale section of our website. We will register customer information after the first purchase to facilitate future transactions.