Refunds Policy

"At Eleu Cosmetics, we understand that sometimes returns are necessary, and we strive to make the process as smooth as possible to ensure your satisfaction.

Return Policy:

You have a generous 15-day window to request a return from the date of receiving your item. To be eligible for a return, please ensure that your item:

• Remains in the same condition as you received it – unworn or unused, with all tags, and in its original packaging.
• Is accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at our dedicated email address: Eleucosmetics1@gmail.com. Upon acceptance of your return request, we will provide you with a return shipping label, along with clear instructions on where and how to send your package. Please note that items returned to us without prior authorization will not be accepted.

Should you have any queries or require further assistance regarding your return, feel free to get in touch with us via the same email address.

Damages and Issues:

We urge you to carefully inspect your order upon receipt. If your item is defective, damaged, or if you've received the wrong item, please contact us immediately. This way, we can swiftly evaluate the issue and make it right for you.

Exceptions/Non-Returnable Items:

Certain items are exempt from our standard return policy. These include perishable goods (such as food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (such as beauty products). Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about the eligibility of your specific item, please don't hesitate to reach out.

Please be aware that sale items and gift cards cannot be returned.

Exchanges:

For a more efficient process in securing the product you desire, we recommend returning the item you wish to exchange. Once your return is approved, you can then make a separate purchase for the new item.

Refunds:

We'll keep you informed about the progress of your return. After receiving and inspecting the returned item, we will notify you about the approval status of your refund. If approved, the refund will be processed automatically to your original payment method. Do note that it may take some time for your bank or credit card company to process and post the refund.

Your satisfaction is our priority, and we're here to ensure that you have a positive experience with Eleu Cosmetics. If you have any questions or need assistance with your return, please reach out to Eleucosmetics1@gmail.com."