Privacy Policy
Data Collection and Use:
At Eleu we respect your privacy and are committed to protecting it. We only collect customer data when you subscribe to our newsletter. The information we collect is limited to your email address, which we use to send you offers and news about our products. We do not collect any other personal information unless explicitly provided by you for specific purposes.
Data Sharing:
We do not share your personal information with any third parties. All information collected is used solely by Eleu to enhance your shopping experience.
At Eleu we strive to ensure your satisfaction with every purchase. Returns are processed under strict conditions: if the item you receive is incorrect or damaged, you may contact us within seven days of receipt. Please reach out via email, Facebook, Instagram, or WhatsApp, and provide a photograph of the defective or incorrect item. Following a thorough inspection, we will inform you if your return qualifies for approval.
Shipping Costs for Returns:
If your return is due to receiving an incorrect or damaged item, Eleu will bear the shipping costs by providing you with a pre-paid shipping label. For returns initiated under other circumstances that are approved, the shipping costs shall be borne by you, the customer. Please ensure that all items returned are in their original, unopened, and unused condition.
Refunds:
Refunds are issued solely under the condition that an item has not been shipped within 10 business days. Such refunds are processed directly to the original payment method used at the time of purchase.
We primarily use USPS Ground for shipping; however, we reserve the right to utilize other shipping companies without prior notification to optimize delivery.
Estimated Delivery Times:
Delivery times are estimated at 1-7 business days for regular purchases, and 1-12 business days for wholesale orders, depending on the final destination and order details.
International Shipping and Restrictions:
We provide worldwide shipping. The costs, based on weight, are displayed at checkout. We reserve the right to cancel shipments to certain controversial locations, issuing a full refund and notifying the customer accordingly. We encourage customers to contact us with any questions; our team will respond in your preferred language.
The use of our logos and images is prohibited without express permission.
Payments can be made via Payoneer, debit and credit cards. PayPal is available for non-wholesale transactions only. We are planning to introduce additional payment options, including cryptocurrency, in the near future.
Customers can reach our support team via email, WhatsApp, Instagram, Facebook, or through our AI-integrated customer service system.
Response Commitment:
We commit to responding to all customer inquiries within 12 hours.
We regularly update our product information, including prices, images, and availability, to ensure our listings are accurate.
Handling Order Issues:
If there is an issue with an order, such as an out-of-stock item, customers will be notified by email. If no response is received, we will issue a full or partial refund within five business days of the notification.
At Eleu we respect your privacy and are committed to protecting it. We only collect customer data when you subscribe to our newsletter. The information we collect is limited to your email address, which we use to send you offers and news about our products. We do not collect any other personal information unless explicitly provided by you for specific purposes.
Data Sharing:
We do not share your personal information with any third parties. All information collected is used solely by Eleu to enhance your shopping experience.
Return & Refund Policy
Return Conditions:At Eleu we strive to ensure your satisfaction with every purchase. Returns are processed under strict conditions: if the item you receive is incorrect or damaged, you may contact us within seven days of receipt. Please reach out via email, Facebook, Instagram, or WhatsApp, and provide a photograph of the defective or incorrect item. Following a thorough inspection, we will inform you if your return qualifies for approval.
Shipping Costs for Returns:
If your return is due to receiving an incorrect or damaged item, Eleu will bear the shipping costs by providing you with a pre-paid shipping label. For returns initiated under other circumstances that are approved, the shipping costs shall be borne by you, the customer. Please ensure that all items returned are in their original, unopened, and unused condition.
Refunds:
Refunds are issued solely under the condition that an item has not been shipped within 10 business days. Such refunds are processed directly to the original payment method used at the time of purchase.
Shipping Policy
Shipping Methods and Notification:We primarily use USPS Ground for shipping; however, we reserve the right to utilize other shipping companies without prior notification to optimize delivery.
Estimated Delivery Times:
Delivery times are estimated at 1-7 business days for regular purchases, and 1-12 business days for wholesale orders, depending on the final destination and order details.
International Shipping and Restrictions:
We provide worldwide shipping. The costs, based on weight, are displayed at checkout. We reserve the right to cancel shipments to certain controversial locations, issuing a full refund and notifying the customer accordingly. We encourage customers to contact us with any questions; our team will respond in your preferred language.
Terms of Service
Intellectual Property Restrictions:The use of our logos and images is prohibited without express permission.
Payment Policy
Accepted Methods of Payment:Payments can be made via Payoneer, debit and credit cards. PayPal is available for non-wholesale transactions only. We are planning to introduce additional payment options, including cryptocurrency, in the near future.
Customer Service Policy
Contact Options:Customers can reach our support team via email, WhatsApp, Instagram, Facebook, or through our AI-integrated customer service system.
Response Commitment:
We commit to responding to all customer inquiries within 12 hours.
Product Information and Availability
Product Updates:We regularly update our product information, including prices, images, and availability, to ensure our listings are accurate.
Handling Order Issues:
If there is an issue with an order, such as an out-of-stock item, customers will be notified by email. If no response is received, we will issue a full or partial refund within five business days of the notification.